top of page

Right of withdrawal and cancellation policy


- Consumers have a fourteen-day withdrawal.

 

Download withdrawal form:  withdrawal form



Beginning of the CANCELLATION POLICY

right of withdrawal


You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us

 

Montafon wool workshop

Silbertalerstrasse 2

6780 Schruns

Austria

​E-Mail: info@montafoner-wollwerkstatt.at

Tel.:     +43 664 4652992

 


by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation


If you revoke this contract, we have to repay all payments that we have received from you, with the exception of the delivery costs, immediately and at the latest within fourteen days from the day on which we received the goods. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

End of revocation

bottom of page